• Manages the timely completion of all processes related to mortgage collections in various states, ensuring foreclosure timeline compliance and problem resolution within the mortgage collections unit.
• Maintains excellent member service and support to members.
• Monitors foreclosure/bankruptcy actions on 1^st and 2^nd mortgage loans and secures collateral documents. Ensures foreclosure timeline compliance.
•  Evaluates and resolves foreclosure problem files and escalates recurrent problems or files posing potential significant loss to the credit union.
•  Ensures all documents meet established Federal and State standards
• Provides effective communication and service to members,, department staff, vendors, attorneys, court systems, and other departments.
• Records all collection activity in the appropriate collection systems, documenting the current status of defaulted loans and follows up continually for pertinent documentation as required.
• Responsible for staying informed of all regulatory/industry/state updates and communicating these to staff and management.
•  Gathers data and prepares various reports for management.
•   Identifies training and cross training opportunities for collections staff as appropriate.
•  Updates P& P related to Real Estate Collections as necessary.
•  Keeps abreast of all industry trends related to mortgage delinquency. 

Requirements

Requires Bachelor’s degree in Business, Accounting or Finance preferred, or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions, minimum five years of experience in a collections environment, and a working knowledge of Federal, State and local regulations pertaining to real estate collections, foreclosure and bankruptcy practices and laws. Also requires a knowledge of preventative, productive and remedial financial counseling, and strong oral and written communications skills. Understanding of the mortgage payment processing system desired.